ISO 9001:2000

nnnFRIENDS Janasevana Kendram, Thiruvananthapuram has been awarded ISO 9001:2000 Certification for its citizen friendly services and quality standards. The FRIENDS Project team thank all its customers at this occasion.

SSLC Result -2005 (New Scheme)                                               SSLC Result -2005 (Old Scheme))


The word FRIENDS here is an acronym for Fast, Reliable. Instant, Efficient, Network for Disbursement of Services. Fast, instant? Surely that is a repetition? Considering the long queues that tended to form in front of counters at the the RTO, the Electricity Board or the University, the repetition is perhaps warranted. The aim of the project is to provide a single-window payment mechanism for government-to-citizen interaction in the state of Kerala, India. It started off as a pilot project in the capital city of Thiruvananthapuram in June 2000. Subsequent statewide rollout started in June 2001. Citizens who walk into a FRIENDS center are issued tokens, and queue management is also computerized, minimizing waiting time.

The project is still work-in-progress in terms of the services being added and in geographical scope. There are plans to roll out FRIENDS centers through out the state
The bottom line: Better ambience, better service, faster, single-point payment of government and PSU dues.